No Refund or Return Policy

Because Problem Baker products are fresh, perishable food items, all sales are final. We do not accept returns or exchanges and do not issue monetary refunds except where required by law.

Damaged, Incorrect, or Missing Orders

Contact us within 48 hours of delivery at info@problembaker.com with:

• Your order number
• A description of the issue
• Clear photographs of the order and packaging

After reviewing the claim, we may offer a replacement or store credit at our discretion. Food products should never be returned unless we specifically request it.

Cancellations and Changes

Orders cannot be canceled or changed once confirmed because preparation and production may begin immediately.

Delivery Issues

We are not responsible for delays caused by shipping carriers, incorrect addresses provided by the customer, unattended deliveries, weather conditions, or packages marked delivered by the carrier. We will reasonably assist with eligible carrier claims.

Catering, corporate, and custom event orders may be subject to separate terms provided on the applicable proposal, invoice, or agreement.

Nothing in this policy limits any rights available under applicable law.

Contact:
info@problembaker.com
929-909-3779